1. Introduction

We are committed to safeguarding the privacy of our website and application visitors. This policy explains how we treat your personal information. By using our website or application and agreeing to this policy, you consent to our use of cookies in accordance with its terms.

2. Collecting personal information

We may collect, store and use the following kinds of personal information:

• information about your computer and your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and navigation paths);
• information that you provide when registering with us (including your email address);
• information that you provide when completing your profile (including your name, profile picture, gender, date of birth, interests, educational details and employment details);
• information that you provide to subscribe to our email notifications or newsletters (including your name and email address);
• information that you provide when using our services, or that is generated in the course of their use (including the timing, frequency and pattern of service use);
• information relating to any purchases you make or other transactions you enter into through our website (including your name, address, telephone number and email address);
• information that you post for publication (including your user name, profile pictures and the content of your posts);
• information contained in or relating to any communication that you send to us (including the communication content and its metadata); and
• any other personal information that you choose to send to us.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that information in accordance with this policy.

3. Using personal information

Personal information submitted to us will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information to:

• administer our website and business;
• personalise our website for you;
• enable your use of the services available on our website;
• send you digital products purchased through our website;
• supply to you services purchased through our website;
• send statements, invoices and payment reminders to you, and collect payments from you;
• send you non-marketing commercial communications;
• send you email notifications that you have specifically requested;
• send you our email newsletter, if you have requested it (you can tell us at any time if you no longer require it);
• send you marketing communications relating to our business which we think may be of interest to you, where you have specifically agreed to this (you can opt out at any time);
• provide third parties with statistical information about our users (those third parties will not be able to identify any individual user from that information);
• deal with enquiries and complaints made by or about you;
• keep our website secure and prevent fraud; and
• verify compliance with the terms and conditions governing the use of our website.

We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

All financial transactions are handled through our payment services providers. We share information with them only to the extent necessary for processing payments you make, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4. Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy. We may also disclose your personal information:

• to the extent that we are required to do so by law;
• in connection with any ongoing or prospective legal proceedings;
• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
• to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.

We may use videos from our sessions in which you appear for our promotional purposes.

Except as provided in this policy, we will not provide your personal information to third parties.

5. International data transfers

Information that we collect may be stored, processed in and transferred between any of the countries in which we or our service providers operate, in order to enable us to use the information in accordance with this policy. Personal information that you publish on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

6. Retaining personal information

Personal information that we process for any purpose shall not be kept for longer than is necessary for that purpose. We will retain documents (including electronic documents) containing personal data to the extent that we are required to do so by law, if we believe the documents may be relevant to any ongoing or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.

7. Security of personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We store the personal information you provide on secure, password- and firewall-protected servers, and electronic financial transactions are protected by encryption technology. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password confidential; we will not ask you for your password except when you log in.

8. Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

9. Third-party websites

Our website includes hyperlinks to, and details of, third-party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

10. Updating information

Please check the account section of the course hub if the personal information that we hold about you needs to be corrected or updated.

11. Cookies

Our website uses cookies. A cookie is a file containing an identifier that is sent by a web server to a web browser and stored by the browser. Cookies may be “persistent” or “session” cookies. Cookies do not typically contain information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Most browsers allow you to refuse or delete cookies through their settings. Blocking or deleting cookies may have a negative impact on the usability of this and many other websites, and you may not be able to use all the features of our website.

12. Termination of a user

A user can be terminated at any point of time due to misbehaviour, abusive language or misconduct with the owner, mentor or other participants. A terminated user is not entitled to any refund of purchases made. All rights related to adding the user again to the platform remain with the owner or mentor.

13. Account deletion requests

Users can request deletion of their account by following this procedure:

• Submit a request: send a request through our contact page with the email address associated with your account and a brief reason for the request.
• Verification: we will verify the identity of the requester, which may involve a confirmation email or other appropriate authentication.
• Processing: once verified, our team will process the deletion within a reasonable timeframe and confirm by email.
• Data removal: deleted accounts will have their personal information permanently removed from our systems.

14. Our details

This website is owned and operated by Hidden Hands, Jabalpur, India. Our registered office is at 3710/2 VFJ, Jabalpur 482009, Madhya Pradesh.

Contact

Questions about this policy? Email contact@hiddenhands.in or call +91 83491 85445 (10 AM – 6 PM, Monday to Saturday).